FAQs
Frequently Asked Questions
Welcome to the JustGadgets FAQ. Here you'll find answers to some of the most common questions about ordering from our store, payments, delivery, returns, warranties, and order tracking.
If you can't find the answer you're looking for, please get in touch with our support team.
Delivery
Where do you deliver?
We deliver across South Africa. Delivery availability and fees may vary depending on your location and the product ordered.
How long will my order take to arrive?
Orders are processed as quickly as possible after payment has been confirmed. Delivery times depend on your location and the courier service used.
Your estimated delivery time will be provided during checkout or communicated with your order confirmation but we do offer two delivery options:
Standard delivery (FREE) : Delivery usually takes 7 to 9 business days and it is paxi delivery.
Express delivery (Additional R50): Paxi/Postnet delivery usually takes 2 to 5 business days and we provide you with a tracking number as soon as your item is dispatched, allowing you to track your packages where abouts.
How much does delivery cost?
Delivery fees are calculated based on your order delivery option and delivery location. Any applicable delivery charges will be displayed during checkout before you complete your purchase.
Payments
What payment methods do you accept?
JustGadgets offers secure online payment options available at checkout. The payment methods available to you will be displayed when you place your order.
Is it safe to pay online?
Yes. Payments are processed through secure payment systems designed to protect your payment information and we offer cardless payments aswell.
JustGadgets does not need access to your full card details to process your order.
When will my order be processed?
Orders are processed once payment has been successfully received and confirmed.
Product Availability
Are all products on the website in stock?
We aim to keep our product availability information accurate and up to date. However, products can sell out quickly.
If an item becomes unavailable after you place an order, we will contact you with the available options.
Will an out-of-stock product become available again?
Some products may be restocked, while others may be limited or discontinued. If you are interested in an unavailable product, contact us and we'll let you know if we expect it to return.
Are the products shown on your website genuine?
We aim to supply quality products from reputable sources. Product specifications and availability may vary, so please review the individual product description before purchasing.
Returns & Refunds
Can I return a product?
Our returns policy depends on the reason for the return and the condition of the product.
Please review our Returns & Refunds Policy before sending an item back.
What condition must a returned product be in?
Products should generally be returned in an appropriate condition and, where applicable, with their original packaging, accessories and documentation.
Some products may have specific return requirements.
How do I request a return?
Contact our support team with your order number and details of the product you would like to return.
We'll provide you with the next steps.
How long does a refund take?
Once an approved return has been received and inspected, refunds will be processed according to our returns policy and the payment method used.
Order Tracking
How can I track my order?
Once your order has been dispatched, we will provide tracking information where tracking is available.
You can use the tracking details provided to follow your delivery with the relevant courier.
I haven't received my tracking information. What should I do?
If your order has been dispatched but you haven't received tracking information, contact our support team with your order number and we'll assist you.
My tracking information hasn't updated. What should I do?
Courier tracking information can sometimes take time to update. If your tracking status hasn't changed for an unusually long period, contact us and we'll help investigate the delivery.
Still Have Questions?
We're here to help.
If your question isn't answered above, please contact the JustGadgets support team and provide your order number where applicable.
JustGadgets
Advanced Tech. Affordable Prices. Easier Living.